IT Manager | MedGenome
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Hours: 8:00 AM - 8:00 PM, Monday to Saturday
Closed on public holidays and Sundays

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Job Role: IT Manager

Job Purpose

  • The role is responsible for managing incidents of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.

Job responsibilities:

  • Advanced Troubleshooting
  • Work on Escalations from L2 & L3s
  • Create Statement of Work and Project Execution
  • Review Statement of Work created by L3’s and send it to the management
  • Technical Audits on tickets worked by L3s
  • Mentor L2/L3’s and provide floor support

Technical Skills

  • Good hands-on Experience in diagnostics troubleshooting of Linux environment
  • Deep understanding of IT Infrastructure and Networking
  • Good understanding of HA and DRS environment
  • Software & Hardware RAID configuration & trouble shooting. All backup failure
    issues
  • Should have strong experience and Knowledge on shell scripting
  • Planning and implementing fixes / Patches
  • Root Cause Analysis preparation and meeting Service level agreement for Root Cause
    Analysis submission
  • Execution of VAPT (Internal & External)

Desired Skills and Qualification

  • Enthusiasm for learning new skills
  • Good communication skills – both written and verbal
  • Passion for providing exceptional service to customers
  • Strong sense of ownership and accountability
  • Strong work ethic and capable of handling stress
  • Msc(IT/CS)/MCA/BTech

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